Hook EZ Product Limited Warranty

THIS WARRANTY IS NOT TRANSFERABLE

Resolve Industries LLC (hereafter referred to as Resolve) warrants to the first retail Purchaser that the Hook EZ described in this manual is free of defects in material and workmanship within the terms and conditions as set forth below. Resolve’s obligation under this warranty is limited to the repair or replacement, at Resolve’s option, of any defective component with new or factory refurbished components.

1. DURATION

1.1

One (6 months) on parts, labor and standard freight for hardware.

1.2.

Warranty duration is not extended by the length of time the product is not in use or the time that the purchaser is deprived the use of the product. Duration of coverage is determined by the date of the original product purchase, not the date of repairs.

2. WHAT IS COVERED UNDER THIS WARRANTY

Defects in the manufacturer's material and workmanship of product under normal use, and which occur within the duration of the warranty period. The following components are covered only as listed:

2.1

Extrusions, Hardware and Springs - Free from defects.

2.2

Freight - Warranty part order shipments that qualify for freight to be prepaid by Carefree will be shipped Ground UPS or by a Common Carrier of Resolve's choice. Expedited freight is not covered under warranty; customer is responsible for any and all expedited freight charges.

3. WHAT IS NOT COVERED UNDER THIS WARRANTY

3.13.2

Damages not reported at time of purchase/receipt.

Damages or failures not related to the material or workmanship of the product including any failure that results from neglect, accident, wind, rain, water pooling, weather or other acts of God.

3.3.

Purchaser's abuse, including but not limited to neglect; failure to operate, use or maintain the product in accordance with the instructions provided with the product.

3.4.

Improper installation and/or any damage/failure that is a result of improper installation or adjustment of the product/component, including fabric damage.

3.5.

Normal wear, including the occasional need to re-tension and/or adjust the product.

3.6.

Any component not sold or manufactured by Resolve.

3.7.

Any failure that results from the use of another manufacturer's product with a Resolve product that is not specifically approved in writing by Resolve.

3.6.

Any incidental, indirect, or consequential loss, damage or expense that may result from any defect, failure, or malfunction of the Resolve product.

3.7

The removal or alteration of any product component or device. In the event of such removal or alteration, this warranty is void.

3.8

Any expense related to delivery or pick-up of product to/from the service dealer; including travel time, transport costs and/or service call charges.

3.9

Any Resolve product purchased on-line from a non-authorized dealer or third party reseller including salvaged, scratch and dent, discontinued or close-out product.

3.10

Product that is sold or transferred from the original retail purchaser. This warranty is not transferable.

4. RESPONSIBILITIES OF THE PURCHASER

IN ORDER FOR THE WARRANTY TO BE HONORED, THE PURCHASER MUST HAVE PROOF OF PURCHASE: THE ORIGINAL RECEIPT. FAILURE TO PROVIDE THE REQUIRED DOCUMENTATION MAY DELAY OR VOID ANY WARRANTY CLAIM.

4.1.

Retain dated proof of purchase for specified product, and provide it as requested.4.2.

Inspect the Hook EZ upon purchase/receipt to confirm the condition of the Plastic, hardware and proper operation of product/components.

4.2

Use reasonable care in the operation, use and storage of the product in accordance with the instructions contained in the product literature furnished with the product and available online at www.carefreeofcolorado.com.

5. WARRANTY CLAIM PROCEDURE

There are two methods for warranty claim procedures. For repairs by the product owner refer to 5.1

5.1. Owner Repair

5.11

A product owner that identifies a warranty defect and elects to perform the repair/replacement themselves may submit a request through Resolve.

5.1.2.

Warranty repairs performed by a product owner are not eligible for labor reimbursement.

5.1.3.

Resolve specifically denies any liability for personal injury, property damage, economic or consequential losses that are the result of any actions by the product owner to make repairs.

5.2. Service Dealer Repair

5.2.1

Deliver any product claimed or found defective during warranty period to Resolve Industries LLC.

The customer shall pay only those costs not covered by this warranty.

6. THIS WARRANTY GIVES THE OWNER SPECIFIC LEGAL RIGHTS. THE LAWS OF CERTAIN JURISDICTIONS MAY GRANT THE OWNER ADDITIONAL RIGHTS AND PRIVILEGES.

Except as set forth above, Resolve makes no warranty, whether statutory or otherwise, including without limitation, any warranty of merchantability or fitness for a particular purpose. Resolve shall have no liability except to repair, replace or adjust defective products and parts.Resolve specifically excludes any liability, whether in contract, tort or otherwise, for personal injury, property damage, economic or consequential losses.

7. Resolve does not authorize any person or company to alter the terms of this warranty.

8. Resolve reserves the right to make changes in design and components, without notice, whenever it is believed the quality of the product will be improved, but without incurring any obligation to incorporate such improvements in any product that has been shipped or in service.